Delete your SACKGRAM account

SACKGRAM is developed by Sackgram Labs, Inc.

How to delete your SACKGRAM account, what is deleted, and what is kept and for how long. This page follows Sections 6 and 7 of our Privacy Policy.

Delete your account in the app

In the SACKGRAM app, open Settings → Delete account and follow the steps. The account is deleted immediately.

Ask us to delete it without the app

If you no longer have the app, email info@sackgram.com with your SACKGRAM ID and say that you want the account deleted. We will respond within 30 days of receiving your request.

We may not be able to confirm that the account is yours. Because SACKGRAM does not collect phone numbers or email addresses, it may be difficult to confirm that a requester is the legitimate owner of an account. If ownership cannot be established, we may be unable to process the request.

If you set up account recovery with a passkey, you can get the account back on a new phone where that passkey is available (the same password manager), and then delete it in the app under Settings → Delete account.

Deleted immediately

Account profile and public key
Friend list, and the User's entry in other Users' friend lists
One-to-one chats and all data in them (messages, media, files, and call history), deleted immediately on both Users' screens
Group memberships (if the User was the last member of a group, the entire group and its data are deleted)
In Everplace rooms the User joined as a customer: chat history, files, join requests, and block and report records
For Everplace rooms the User owned: the signboard, photos, and permanent QR link, and all customer relationship data for that room (chat history, media, call history, and pending join requests). The room's signboard is taken down and its customer relationships end, even if other members remain.
Account recovery data (the public part of the passkey and the encrypted key copy)
Plan and usage data stored on Google Cloud, notification tokens, and all invitation link data created or used
Read status and blocking identifier data remaining in groups that still have other members
The RevenueCat customer record. For Google Play subscriptions, automatic renewal stops from the next billing date, and amounts already paid are not refunded.

(Encrypted media files are normally fully removed from the servers within a few minutes of the deletion request.)

Kept after deletion, and for how long

SACKGRAM ID: Kept permanently in a reserved state, no longer linked to any account, to prevent misuse by others.
Messages and files in groups that still have other members: Kept in encrypted form, to preserve the other members' conversation history, until the group's timer removes them or the group itself is deleted.
Age verification, terms agreement, and Voice Privacy notice records, and the record that the account was deleted: Kept separately for 3 years from the date of deletion as evidence of legal compliance, and then deleted automatically.
Reports about signboards the User owned: Kept for 1 year from the date the report was received, and then deleted.
Operation logs: Subject to the 30-day retention period described in 6-6.
Google Play purchase records: Kept in accordance with Google's applicable laws and payment policies.
Passkey data: Remains on the User's device and in the User's password manager, where the User can delete it.

All electronic files are deleted from the Google Cloud system, and there is no backup from which the Company could restore deleted data.

Delete some of your data and keep your account

Messages and attachments you sent: delete them, or set a disappearing message timer for the room. When the sender deletes a message or its timer expires, it is deleted from the SACKGRAM app screen, from the sender's and recipient's devices, and from Google Cloud.
Messages you received: you can hide them on your own screen, but only the sender can actually delete them. Hidden messages are also deleted when their timer expires.
A friend: removing a friend permanently deletes your conversation history for both of you.
In the app's menus: turn off read receipts, hide room names in notifications, and edit or delete a signboard.
Anything else: email info@sackgram.com. We will respond within 30 days of receipt.